Pillar · Secure
Emergency Access Without Losing Control
Enable secure, temporary and auditable access for critical SAP situations.
The challenge
Emergency Access Must Balance Speed and Control
Permanent and shared privilege
Shared privileged accounts, permanent administrator access, and uncontrolled use of SAP_ALL or SAP_NEW expose the environment far beyond real emergencies.
Informal processes and weak logging
Informal emergency access approvals, missing activity logs, weak reason code usage, and delayed controller reviews break the chain of accountability.
Insufficient evidence and follow-up
Inadequate audit evidence, emergency IDs that are not regularly reviewed, and access that remains active beyond the incident turn every emergency into lasting risk.
An effective emergency access process must allow rapid intervention without compromising security or compliance.
How we help
Comprehensive Emergency Access Management Services
Global Core Technologies helps organizations design, implement, and govern emergency access processes that combine speed with full traceability.
Current-State Review
We inventory privileged users, assess emergency IDs and permanent elevated access, analyze processes and workflows, review logging configuration, and examine audit findings.
Emergency Access Design
We define the Firefighter ID model, owner and controller responsibilities, approval workflows, access duration rules, reason code structures, and escalation processes.
SAP GRC EAM Implementation
We configure Firefighter IDs and roles, activate workflows, set up log collection and controller reviews, and enable reporting and notifications.
Activity Monitoring
We review transaction execution and change logs, monitor sensitive activities, analyze failed logons and usage patterns, and identify exceptions.
Governance and Compliance
We establish periodic certification, owner reviews, controller performance monitoring, evidence retention, policy development, and audit support.
Business benefits
Respond Quickly While Maintaining Accountability
Faster Incident Response
Provide approved elevated access without waiting for manual administrator intervention.
Reduced Privileged Access Risk
Replace permanent high-level access with temporary and controlled access.
Complete Traceability
Record who used emergency access, why it was used, and which activities were performed.
Improved Compliance
Demonstrate structured approvals, monitoring, reviews, and evidence retention.
Stronger Accountability
Assign clear responsibilities to users, owners, controllers, and security teams.
Methodology
A Controlled Emergency Access Framework
Our framework covers the full lifecycle of an emergency session — from definition and approval to monitoring, review, and continuous improvement.
- 01
Define
Identify emergency scenarios, privileged activities, responsible roles, and compliance requirements.
- 02
Approve
Establish who can request, authorize, own, and review emergency access.
- 03
Grant
Provide temporary access with appropriate duration, reason, and scope.
- 04
Monitor
Capture activities performed during the emergency session.
- 05
Review
Require controllers to validate the actions and document exceptions.
- 06
Improve
Analyze usage patterns, recurring emergencies, and opportunities to reduce privileged access.
Engagement scenarios
Emergency Access Scenarios
Production Incident Resolution
Temporary privileged access for technical or functional teams resolving critical system issues.
Urgent Business Processing
Controlled access to complete time-sensitive transactions when standard roles are insufficient.
Cutover and Go-Live Support
Elevated access during migrations, deployments, and production transitions.
Audit and Investigation Support
Temporary access for authorized reviews, investigations, or evidence collection.
Third-Party Support
Restricted and monitored access for external consultants or software vendors.
Business Continuity
Emergency access procedures supporting disaster recovery and operational continuity.
Why Global Core Technologies
Why Organizations Choose Global Core Technologies
SAP GRC EAM Expertise
We support the design, implementation, optimization, and operation of SAP GRC Emergency Access Management.
Security and Operations Experience
Our approach balances control requirements with the practical needs of SAP support and operations teams.
Clear Governance
We define responsibilities, workflows, evidence requirements, and review expectations.
Reduced Permanent Privilege
We help organizations replace broad permanent access with temporary controlled mechanisms.
Managed Operations
Global Core Technologies can provide ongoing administration, monitoring, controller support, and reporting.
Related services in this pillar
SAP Security Assessment
Evaluate the security posture of your SAP environment — users, roles, critical authorizations, technical users and audit gaps — to identify real exposure and prioritize remediation.
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SAP GRC Access Control
Implement, upgrade and optimize SAP GRC Access Control to centralize access governance, risk management and compliance, reducing access risk and improving traceability.
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Segregation of Duties Risk Analysis & Remediation
Analyze SoD conflicts, identify critical access combinations and define mitigation controls to reduce fraud exposure, audit findings and operational risk.
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SAP Role Redesign & Authorization Model
Design or redesign SAP role models for ECC, SAP Cloud ERP and Fiori, aligning business responsibilities with a sustainable, scalable and auditable access model.
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SAP Security Managed Services
Continuous SAP Security support — access administration, role maintenance, periodic controls, audit support and risk monitoring — to sustain security and reduce internal operational burden.
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SAP Cloud ERP Security Readiness
Assess and prepare your security model for SAP Cloud ERP — roles, Fiori catalogs, business roles, authorization impacts and SoD risks — to avoid carrying legacy security issues into the future landscape.
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Control Privileged Access During Critical Situations
Whether you need to implement SAP GRC EAM, reduce permanent administrator access, or improve emergency access governance, our experts can help you create a secure and auditable process.