Pillar · Operate
Reliable SAP Performance
Keep critical services responsive, available and ready for demand.
The challenge
Performance Problems Rarely Have a Single Cause
Degradation at critical moments
Slow response times during critical business periods, intermittent performance degradation and capacity limits that are discovered too late.
Inefficient workloads
Database growth, inefficient workloads, resource contention across systems and poorly performing custom programs or interfaces.
Tuning without a baseline
Limited service-level visibility and reactive tuning without a performance baseline lead to isolated changes that fail to address the real constraint.
Sustainable improvement requires technical depth, cross-layer correlation and a clear view of business demand.
How we help
End-to-End Performance and Availability Services
We analyze, optimize and govern SAP performance across every layer of the landscape.
Performance Baseline
Current-state performance assessment, critical transaction identification, workload and usage analysis, response-time baseline, capacity and growth review, and priority risk identification.
SAP Workload Analysis
Transaction and workload review, work-process utilization, runtime and wait-time analysis, background-job performance, lock and update behavior, and custom code performance indicators.
Database Performance
Expensive statement analysis, memory and resource utilization, data growth and storage review, table and index considerations, backup and maintenance impact, and SAP HANA health and workload analysis.
Availability Management
Critical-service mapping, availability measurement, outage and degradation analysis, high-availability configuration review, recovery procedure validation and maintenance-window planning.
Capacity and Demand Management
Trend analysis, resource forecasting, peak-period planning, workload distribution review, scaling recommendations and capacity-risk reporting.
Optimization and Governance
Prioritized improvement backlog, technical tuning, remediation coordination, change validation, KPI and service-level reporting and continuous performance review.
Business benefits
Better Experience. Lower Risk.
Faster Business Processes
Improve response times for the transactions and workloads users depend on.
Greater Availability
Reduce unplanned disruption and improve readiness for critical operating periods.
Earlier Capacity Decisions
Use trends and forecasts to act before resource constraints affect the business.
More Effective Investments
Target the actual bottleneck instead of making isolated or unnecessary infrastructure changes.
Reduced Operational Noise
Stable systems generate fewer tickets, escalations and emergency interventions.
Stronger Service Accountability
Performance and availability indicators provide a shared basis for technical and business decisions.
Methodology
Measure. Diagnose. Optimize.
Five phases from baseline to sustained performance.
- 01
Baseline
Define normal performance, critical workloads and expected service levels.
- 02
Correlate
Connect user experience with application, database, integration and infrastructure behavior.
- 03
Diagnose
Identify the limiting factor and validate the root cause with evidence.
- 04
Optimize
Implement prioritized technical and operational improvements.
- 05
Sustain
Track results, monitor trends and maintain performance as demand changes.
Engagement scenarios
Performance Support for Critical Moments
Performance Assessment
A structured review of SAP workload, database behavior, configuration and capacity.
Critical-Issue Analysis
Focused investigation of severe or intermittent performance degradation.
Peak-Period Readiness
Preparation for closing cycles, seasonal demand, launches or other critical business events.
Continuous Performance Management
Ongoing KPI review, trend analysis, capacity planning and optimization.
Transformation Validation
Performance baselining and validation before and after upgrades, migrations or major releases.
Why Global Core Technologies
Why Organizations Choose Global Core Technologies
Cross-Layer Diagnosis
We analyze the dependencies across SAP applications, Basis, database, integrations and infrastructure.
Business Service Focus
Technical metrics are connected to the transactions and processes that matter to users.
Evidence-Based Decisions
Recommendations are supported by baselines, workload data and measured improvement.
Preventive Operations
Trend and capacity analysis reduce last-minute interventions.
SAP HANA and Hybrid Expertise
Our teams support modern SAP landscapes across on-premise and cloud environments.
Related services in this pillar
SAP AMS Services
Application Management Services that combine Level 2/3 functional and technical support, root-cause analysis, minor enhancements and SLA-driven governance to keep SAP stable and continuously improving.
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SAP Basis Operations
Expert Basis operations — daily administration, transports, lifecycle management, backup and recovery coordination and technical documentation — for a reliable, controlled SAP foundation.
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SAP Technical Monitoring
Proactive monitoring across systems, databases, infrastructure and interfaces, with alert management and continuous tuning to detect issues before they impact the business.
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SAP Incident & Problem Management
Structured triage, major incident coordination, root-cause analysis and preventive action — restoring service faster and systematically reducing recurring disruption.
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SAP Cloud ALM Operations
Design, configure and operate SAP Cloud ALM as an operational capability — health, integration and business-process monitoring connected to real response workflows.
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SAP Operations Hub
One integrated operating model that unifies monitoring, Basis, application support, incident coordination and service governance with clear ownership and executive visibility.
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Protect SAP Service Quality
Identify bottlenecks, reduce availability risk and create a performance model that evolves with your business.