Pillar · Operate
One Hub. Complete Control.
Unified SAP operations with clear ownership, governance and visibility.
The challenge
Fragmented Operations Create Hidden Risk
No end-to-end ownership
Multiple providers with unclear end-to-end ownership, separate monitoring, Basis and application-support processes, and inconsistent service levels and escalation paths.
Duplicate effort and gaps
Duplicate effort and operational handoffs, and gaps between infrastructure, cloud and SAP responsibilities.
No unified view or roadmap
Limited executive visibility across the landscape, disconnected knowledge and documentation, and no unified improvement roadmap.
The Operations Hub establishes one coordinated model without requiring every capability to come from the same underlying team.
How we help
An Integrated SAP Operations Model
Six capabilities operating under one coordinated governance model.
Central Operations Coordination
Single operational entry point, service ownership and routing, cross-team coordination, escalation management, critical-event leadership and stakeholder communication.
Monitoring and Event Management
Consolidated health visibility, alert qualification, business-impact prioritization, runbook-driven response, event-to-incident coordination and monitoring improvement.
Basis and Technical Operations
Daily technical administration, system health and availability, jobs, interfaces and connectivity, transport and change support, lifecycle and maintenance coordination and technical documentation.
Application Management
Functional and technical support, incident and request fulfillment, minor enhancements, backlog management, root-cause analysis and knowledge management.
Service Governance
SLA and KPI framework, service reviews, risk and dependency management, provider coordination, capacity and improvement planning and executive dashboards.
Automation and Operational Intelligence
Repetitive-task identification, workflow automation, alert enrichment and routing, knowledge reuse, trend analysis and a roadmap toward predictive and autonomous operations.
Business benefits
One Operating View Across SAP
Clear Accountability
A defined service owner coordinates activities across teams, providers and technical layers.
Faster Coordination
Unified processes reduce delays caused by handoffs and unclear escalation.
Greater Visibility
Operational and executive dashboards provide a consistent view of service health, risk and performance.
More Consistent Service
Standardized priorities, SLAs and runbooks improve execution across the landscape.
Lower Operational Risk
Integrated monitoring, incident and problem processes reduce blind spots and recurring disruption.
Continuous Modernization
The Hub creates a practical foundation for automation, operational intelligence and future autonomous operations.
Methodology
Centralize Control. Preserve Flexibility.
Five phases from discovery to an evolving, automated operation.
- 01
Discover
Map services, systems, teams, providers, responsibilities and operational pain points.
- 02
Design
Define the service model, ownership, governance, KPIs and integration points.
- 03
Transition
Establish procedures, knowledge, tools, reporting and escalation without disrupting current operations.
- 04
Operate
Coordinate daily services through a unified control and governance model.
- 05
Evolve
Use operational evidence to automate work, improve services and increase maturity.
Engagement scenarios
An Operations Hub for Your Environment
Fully Managed Operations Hub
Global Core Technologies provides integrated coordination and agreed operational services under a unified governance model.
Co-Managed Operations Hub
Internal teams and Global Core Technologies operate through shared processes, dashboards and responsibilities.
Multi-Provider Governance
Global Core Technologies coordinates operational processes across existing suppliers and technology partners.
Transformation-to-Operations Transition
Establish service readiness, knowledge transfer and governance before or after go-live.
Regional or Global Operations
Create consistent operational standards across business units, geographies and SAP landscapes.
Why Global Core Technologies
Why Organizations Choose Global Core Technologies
Integrated Capabilities
AMS, Basis, monitoring, security, architecture and governance capabilities operate as one model.
SAP-Centered Coordination
We understand the SAP-specific dependencies behind infrastructure, cloud and application services.
Executive and Operational Visibility
Reporting is designed for both daily action and management decision-making.
Vendor-Neutral Governance
The Hub can coordinate internal teams and existing providers without forcing unnecessary replacement.
Innovation Roadmap
Automation and operational intelligence are incorporated as a practical maturity journey.
Related services in this pillar
SAP AMS Services
Application Management Services that combine Level 2/3 functional and technical support, root-cause analysis, minor enhancements and SLA-driven governance to keep SAP stable and continuously improving.
View service
SAP Basis Operations
Expert Basis operations — daily administration, transports, lifecycle management, backup and recovery coordination and technical documentation — for a reliable, controlled SAP foundation.
View service
SAP Technical Monitoring
Proactive monitoring across systems, databases, infrastructure and interfaces, with alert management and continuous tuning to detect issues before they impact the business.
View service
SAP Incident & Problem Management
Structured triage, major incident coordination, root-cause analysis and preventive action — restoring service faster and systematically reducing recurring disruption.
View service
SAP Performance & Availability Management
Workload analysis, database and SAP HANA tuning, capacity planning and availability management to keep critical SAP services responsive and ready for demand.
View service
SAP Cloud ALM Operations
Design, configure and operate SAP Cloud ALM as an operational capability — health, integration and business-process monitoring connected to real response workflows.
View service
Unify Your SAP Operations
Create one governed operating model that improves visibility, accountability and service quality across your SAP landscape.