Pillar · Operate
See Issues Before Impact
Proactive monitoring that protects availability across your SAP landscape.
The challenge
More Alerts Do Not Mean Better Control
Fragmented tools and noise
Fragmented tools, disconnected dashboards, excessive alerts and false positives overwhelm operations teams while critical signals remain undetected.
Blind spots and weak thresholds
Coverage gaps across applications and interfaces, and thresholds that do not reflect normal business patterns, leave real risk invisible.
Alerts without response
Alerts without clear ownership or response actions, limited business-impact correlation, manual health checks that consume specialist time and weak evidence for service reviews.
Effective monitoring requires the right signals, context and operational response — not simply another dashboard.
How we help
Monitoring Designed for Action
We connect monitoring strategy, coverage and alert management into one operational model.
Monitoring Strategy
Landscape and tool assessment, critical-service identification, monitoring scope and coverage definition, KPI and threshold design, alert ownership model, and escalation and response procedures.
SAP System Monitoring
Availability and instance status, work processes and system resources, short dumps and system logs, background jobs, update records, and spool and lock conditions.
Database and Infrastructure Monitoring
Database availability and growth, CPU, memory and storage capacity, backup execution, file-system utilization, connectivity and latency indicators, and host and service health.
Interface and Integration Monitoring
RFC connectivity, IDoc processing, message queues, interface failures, integration flow exceptions, and certificate and connectivity dependencies.
Alert Management
Alert normalization and deduplication, business-impact classification, routing and escalation, runbook-driven response, ticket integration and alert effectiveness reviews.
Monitoring Improvement
Threshold tuning, noise reduction, coverage-gap analysis, trend and recurring-event analysis, automation opportunities, and executive and operational reporting.
Business benefits
Earlier Detection. Faster Action.
Reduced Downtime
Detect degrading conditions before they develop into business-impacting outages.
Less Alert Noise
Prioritized and tuned monitoring helps teams focus on signals that require action.
Faster Diagnosis
Operational context and runbooks shorten the path from alert to resolution.
Greater Coverage
A unified monitoring model reduces blind spots across technical layers and integrations.
Better Capacity Planning
Trend analysis reveals growth patterns and emerging constraints before they become urgent.
Stronger Governance
Clear ownership, evidence and reporting make monitoring performance measurable.
Methodology
From Signal to Resolution
Five steps that turn monitoring signals into coordinated operational response.
- 01
Observe
Collect relevant health, performance and availability data across the SAP landscape.
- 02
Detect
Identify threshold breaches, abnormal behavior and service degradation.
- 03
Prioritize
Assess urgency using technical severity, business criticality and potential impact.
- 04
Act
Route the alert, execute the runbook and coordinate remediation.
- 05
Learn
Tune thresholds, eliminate noise and improve automation using operational evidence.
Engagement scenarios
Coverage Where You Need It
Monitoring Assessment
Evaluate current tools, coverage, thresholds, alerts, ownership and operational response.
Monitoring Implementation
Design and configure a consistent monitoring model for priority SAP services.
Managed Monitoring
Global Core Technologies monitors agreed services, qualifies alerts and coordinates action under defined service levels.
Monitoring Optimization
Reduce noise, close blind spots and improve existing monitoring processes.
Transformation and Hypercare
Focused monitoring during migrations, upgrades, releases and critical business periods.
Why Global Core Technologies
Why Organizations Choose Global Core Technologies
SAP-Specific Context
We understand which technical indicators matter across SAP applications and their supporting layers.
Operations Integration
Monitoring is connected to incident, problem and change processes.
Business-Based Prioritization
Alerts are evaluated according to the services and processes they can affect.
Automation Mindset
We look for opportunities to automate detection, enrichment, routing and repeatable remediation.
Continuous Tuning
Monitoring evolves with your landscape, operating patterns and business priorities.
Related services in this pillar
SAP AMS Services
Application Management Services that combine Level 2/3 functional and technical support, root-cause analysis, minor enhancements and SLA-driven governance to keep SAP stable and continuously improving.
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SAP Basis Operations
Expert Basis operations — daily administration, transports, lifecycle management, backup and recovery coordination and technical documentation — for a reliable, controlled SAP foundation.
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SAP Incident & Problem Management
Structured triage, major incident coordination, root-cause analysis and preventive action — restoring service faster and systematically reducing recurring disruption.
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SAP Performance & Availability Management
Workload analysis, database and SAP HANA tuning, capacity planning and availability management to keep critical SAP services responsive and ready for demand.
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SAP Cloud ALM Operations
Design, configure and operate SAP Cloud ALM as an operational capability — health, integration and business-process monitoring connected to real response workflows.
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SAP Operations Hub
One integrated operating model that unifies monitoring, Basis, application support, incident coordination and service governance with clear ownership and executive visibility.
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Make Monitoring Actionable
Create a proactive monitoring model that detects risk earlier, reduces noise and enables faster operational decisions.